A business needs to reach manufacturing deadlines and maximise profit. Therefore, it is essential to avoid downtime and keep production running at all times. To this end, Prosaw have recently grown by adding two new members to the support team to create what is believed to be the largest service support team within the industry. This will enable them to provide a best-in-industry service and continue to respond quickly to customers machine servicing requirements. The prosaw service department is made of 22 members of staff consisiting of field technicians based throughout the UK including our new service engineer Richard as well as engineers and support personnel based at our centrally located head office in the UK.
All field engineers carry a satellite stock of the most commonly required spare parts and consumables in their vehicles to ensure no time is lost in sourcing parts. Prosaw engineers are backed up by a stock of over £1,000,000 spares with a current stock range of over 4,000 individual items, all computerised to enable quick identification and same day dispatch. In addition to field engineers, Prosaw's telephone support line and in-house engineering facility make a complete machinery support team to provide best-in-industry support.
This move creates what is believed to be the largest service support team within the industry and as Prosaw's managing director Phil Crick highlighted...
"This really underlines our commitment to our customers for first class after sales support when they put their trust in Prosaw."
For more information about our service support department please visit Prosaw service and support page or request a service visit.